Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Other non-returnable items include:
- Gift certificates
- Software that can be downloaded
- A few health and beauty products
A receipt or proof of purchase is required to complete your return.
Please do not return your product to the retailer.
Only partial reimbursements are available in some circumstances (if applicable)
Book with obvious signs of use
- An opened CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record
- Any item that is not in its original state, is damaged, or is missing parts due to circumstances that are not our fault.
- Any item returned more than 30 days after delivery will be charged a restocking fee.
Refunds (if applicable)
We will send you an email once your return has been received and inspected to advise you that we have received your returned item. We'll also let you know whether your refund has been approved or denied.
If you are authorised, your refund will be processed, and a credit will be given to your credit card or original mode of payment within a set number of days.
Late or missing refunds (if applicable)
Check your bank account again if you haven't gotten a refund yet.
Then call your credit card company; the refund may take some time to appear on your account.
The next step is to call your bank. Before a refund is posted, there is usually some processing time.
If you've done everything and still haven't gotten your refund, please contact us.
Sale items (if applicable)
Only regular-priced items are eligible for refund; sadly, sale items are not.
Exchanges (if applicable)
Only defective or damaged items will be replaced. If you need to swap it for the same item, follow the steps below.
You'll get a gift credit for the value of your return if the item was marked as a gift when purchased and shipped directly to you. A gift certificate will be mailed to you once the returned item has been received.
If the item wasn't designated as a gift at the time of purchase, or the gift giver had the order shipped to themselves to give to you later, we'll send a reimbursement to the gift giver, and he'll be notified of your return.
You should return your merchandise to the following address:
You will be responsible for any shipping expenses associated with returning your goods. The cost of shipping is non-refundable. The cost of return postage will be deducted from your refund if you receive one.
The time it takes for your returned product to reach you will vary depending on where you reside.